TAILMART ENTERPRISES believes in helping its customers as far as possible, and has therefore instituted a liberal cancellation policy.
Order Cancellations
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Defective or Damaged Products
Refunds or replacements can be made if the customer establishes that the quality of the product delivered is not good. In case of receipt of damaged or defective items, please report the same to our Customer Service team.
The request will, however, be entertained once the merchant has checked and determined the same at their own end. This must be reported within 15 days of receipt of the products.
Product Not As Expected
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
Manufacturer Warranties
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to them.
Refund Processing Timeline
In case of any refunds approved by TAILMART ENTERPRISES, it will take 3-5 business days for the refund to be processed and credited back to the end customer's original payment method.
Need Help with a Return?
To report an issue or request a cancellation, please reach out to our Customer Service team:
Phone: +91-8595125604