Privacy Policy

At Shoestail (operated by Tailmart Enterprises), your privacy is of the utmost importance to us. This Privacy Policy outlines the types of personal information we collect when you use our website (https://shoestail.com), how we use it, and the steps we take to ensure your data is secure.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services to all our users. The information we collect falls into the following categories:

• Personal Identification Information: When you register an account, place an order, or contact customer support, we may collect your name, mobile number, email address, and shipping/billing address.
• Payment Information: For processing orders, we use secure third-party payment gateways (such as PhonePe). We do not store your full credit card numbers, UPI PINs, or bank account passwords on our servers.
• Device and Usage Information: We automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior on our site to improve our user experience.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To process, fulfill, and ship your orders accurately.
• To send you transaction updates, shipping notifications, and delivery status alerts via SMS or Email.
• To provide customer support and handle return/exchange requests.
• To improve our website's layout, product offerings, and overall shopping experience.
• To send promotional offers or marketing communications (only if you have opted in to receive them).

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners.

We may share your information with trusted third-party service providers solely for operating our business, such as:

• Courier & Delivery Partners: To ship your purchased items to your doorstep.
• Payment Gateways (e.g., PhonePe): To securely process your online payments.
• Analytics Tools: To understand website traffic and optimize our store.

4. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your shopping experience. Cookies are small text files placed on your device to track your cart items, remember your login session, and save your preferences for future visits. You can choose to set your web browser to refuse cookies, but doing so may cause some parts of the website (like the shopping cart) to function improperly.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. Sensitive data exchange between the site and its users happens over an SSL-secured communication channel.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data stored with us. If you wish to delete your account or modify your information, you can do so by logging into your "My Account" dashboard or by contacting our support team.

7. Changes to This Privacy Policy

Shoestail has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.